| Title: | Customer Service Coordinator |
|---|---|
| ID: | 2221 |
| Department: | Buying |
| Location: | Greenville, SC |
Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.
What does it mean to be a Customer Service Coordinator with GLS?
Tremendous opportunity to influence the growth of an outstanding company – GLS is seeking a top tier talent to serve as a Customer Service Coordinator. The role will report to the Senior Manager, Credit and operate from our Greenville, SC office.
How will you drive value within the organization?
- Manage funding packages that have been returned due to insufficiency; review for compliance with company, state and federal guidelines, including reviewing/clearing contract errors, restructuring deals to ensure program guidelines are met, reviewing/correcting income, verifying collateral, and performing customer interviews
- Investigate and verify proof of employment, income, residence and insurance as required
- Address funding issues, including escalating issues as necessary
- Maintain acceptable turnaround time to achieve volume targets
- Provide continuous feedback related to funding processes and procedures and recommend improvement as needed
- Maintain electronic records and files
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
- Participate in special projects as needed
- Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful in this role?
- High school diploma or equivalent required. Internal candidates at the Coordinator (C1) level with commensurate experience and a track record of sustained, top performance against company standards may be considered
- Financial services and/or auto industry experience preferred
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Confident self-starter that operates well with limited supervision
- Strong oral and written communication skills
- High level of interpersonal skills with the ability to interact at all levels inside and outside of the organization
- Basic computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Team player that can adapt in a fast pace and changing environment
- Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
- Must be able to pass a criminal background check
- 10am-7pm Monday-Friday, Saturdays as needed.
Why should you work with us?
GLS has been recognized for the past four consecutive years as one of the fastest-growing private companies in America by Inc. 5000. We were recognized as the 3rd fastest growing company in Greenville, SC in 2019. We take our core values of Excellence, Drive, Culture, and Integrity to heart. We value innovation, adaptability, positivity, and a drive to succeed. GLS is committed to an inclusive and diverse culture that celebrates our successes. We are looking for individuals who want to make a direct impact, take pride in their work, and “raise the bar”. If this is you, apply today to join our award-winning team and grow with us!
Here’s what we can offer you for your amazing work:
- Competitive base pay and performance bonus, dependent on role.
- Medical, dental, vision, telemedicine, and other supplemental insurance benefits
- Matching 401K with 100% vesting
- Long term and short term disability
- Business casual work environment, including jeans
- Paid time-off program and paid holidays to help you balance work and personal life
- Discounts on theme park tickets, hotels, movies, events, and cell service
Please visit www.glsauto.com for information about our great company and other amazing opportunities!
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.
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