Global Lending Services LLC (GLS) is an Atlanta based automotive subprime lending company that provides financing to both franchised and independent auto dealerships throughout the United States.

We are GROWING...LEADING...SETTING A NEW STANDARD!
We are GLS!

GLS is seeking the most talented and innovative Collections Representatives in Tempe, AZ. Because we are a growing company, we have multiple openings for this position! Prior Customer Service, Customer Contact, Collections and/or Sales experience will be considered! 

Be part of a growing, dynamic and innovative company in the subprime automotive lending space. Global Lending Services (GLS) is a national subprime lender that provides automotive financing to franchised dealerships throughout the U.S. Through the use of leading edge technology, GLS is able to offer dealers great products with exceptional service levels.

GLS offers a competitive compensation package - Base salary + Monthly bonus program, 401K Plan, Medical, Dental, Vision, Life & Disability coverages, Paid Time Off, Holiday Pay, etc. Please visit www.glsllc.com for information about our growing company and other great opportunities!

Currently, GLS is searching for a Collections Representative in our Tempe, AZ office.
 
What does it mean to be a Collections Representative with GLS?
 
You are the pacesetter! In a growing organization and a growing operations center, you will have the ability to make an immediate and substantial impact on the success of the business. The Collections Representative is responsible for proactively resolving account delinquency through positive customer relations.

What will you do each day to accomplish the mission?

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans.
• Contact customers to determine intent to pay and ability to resolve delinquency.
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and Company.
• Provide assistance by offering solutions based on client's individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts.
• Manage loss control activities such as collections, insurance and repossessions.
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment.
• Provide high quality service in dealing with dealers and management.
• Accurately and professionally document systems with details of current contacts and subsequent results.
• Research additional contact information to locate customers when necessary.
• Meet or exceed assigned business plan objectives.
• Perform all other duties as assigned by management.

What should you already know to be successful in this role?

• High School Diploma or equivalent required.
• Prior Customer Service, Customer Contact, Collections and/or Sales experience will be considered. Prior Collections experience preferred. Prior auto Collections experience strongly preferred.
• Excellent oral and written communication skills; Ability to communicate with different levels of internal and external customers.
• Ability to build and maintain positive relationships with customers.
• Ability to listen carefully, probe for additional details, and ask targeted questions to gather information.
• Strong interpersonal skills; professional, courteous, friendly, and empathetic.
• Strong problem-solving skills and ability to make swift, sound judgments.
• Ability to positively adjust to a rapidly changing environment.
• Strong attention to detail and results oriented.
• Good computing and keyboarding skills with the ability to maneuver in a Windows based environment.
• Proven follow-up and negotiation skills.
• Must be able to multi-task effectively.

This position is full-time, schedule includes a variety of day, evening and weekend hours - Our offices are open 8 AM - 8 PM Monday through Friday and 8 AM - 12 PM Saturdays. Candidates must be available to work a minimum of 2 nights per week until 8 PM and every other Saturday 8 AM - 12 PM.