Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.

What does it mean to be a Collections Representative with GLS?

Tremendous opportunity to influence the growth of an outstanding company – GLS is seeking top tier talent to serve as Collections Representative. The role will report to a Collections Manager and operate from our Tempe, AZ office. The Collections Representative position is responsible for proactively resolving account delinquency through positive customer relations.

How will you drive value within the organization?

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
• Contact customers to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Manage loss control activities such as collections, insurance, and repossessions
• Provide high quality service in dealing with dealers and management
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management

What should you already know to be successful in this role?

• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, build cross-functional partnerships across the business, demonstrate empathy, and ability to build and maintain positive relationships with customers
• Excellent oral and written communication skills with the ability to effectively communicate with internal and external customers
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

• Must be able to pass a criminal background check
• High school diploma or equivalent required. Internal candidates at the Coordinator I level with commensurate experience and a track record of sustained, top performance against company standards may be considered
• Remain in a stationary position up to 100% of the work day
• This is a position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are between the hours of Monday through Saturday, 8:00am-8:00pm. Typical schedule includes two shifts per week until 8pm and every third Saturday until 12pm.
• Evening and weekend work may be required as job duties demand

Why should you work with us?

GLS has been recognized for the past four consecutive years as one of the fastest-growing private companies in America by Inc. 5000.  We were recognized as the 3rd fastest growing company in Greenville, SC in 2019.  We take our core values of Excellence, Drive, Culture, and Integrity to heart.  We value innovation, adaptability, positivity, and a drive to succeed. GLS is committed to an inclusive and diverse culture that celebrates our successes. We are looking for individuals who want to make a direct impact, take pride in their work, and “raise the bar”.  If this is you, apply today to join our award-winning team and grow with us!

Here’s what we can offer you for your amazing work: 

• Competitive base pay and performance bonus, dependent on role.
• Medical, dental, vision, telemedicine, and other supplemental insurance benefits
• Matching 401K with 100% vesting
• Long term and short term disability
• Business casual work environment, including jeans
• Paid time-off program and paid holidays to help you balance work and personal life
• Discounts on theme park tickets, hotels, movies, events, and cell service

Please visit www.glsauto.com for information about our great company and other amazing opportunities!

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.

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