Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.

What does it mean to be Operations Supervisor with GLS?

Tremendous opportunity to influence the growth of an outstanding company – GLS is seeking a top tier talent to serve as Operations Supervisor. The role will report to the Manager, Operations and operate from our Greenville, SC office.

How will you drive value within the organization?

• Evaluate team operating processes, analyze reports and identify all performance related issues to ensure appropriate actions are made to maximize work effectiveness to prevent losses
• Act as a Subject Matter Expert on projects to help drive improvement activity across the department while working closely with other business stake holders
• Establish strong working relationships with other business units to fully leverage resources and technological solutions to streamline processes, improve quality and eliminate waste
• Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
• Provide quality training, guidance, performance coaching and feedback to assigned staff
• Advise and recommend training opportunities
• Research, create, implement and execute efficient work flow to prioritize tasks
• Contribute to the development and enhancement of department policy and procedures
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
• Accept incoming calls and effectively resolved escalated complaints
• Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
• Ensure compliance with Federal, State, Regulatory and company requirements
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful in this role? 

• Minimum of bachelor’s degree required. Internal candidates at the Coordinator (C3) level with commensurate experience and a track record of sustained, top performance against company standards may be considered
• Minimum of three (3) years’ experience in a related field
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness 
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
•  Exceptional oral and written communication skills
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required 
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to think strategically and deliver tactically
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

• Must be able to pass a criminal background check

Why should you work with us?

GLS has been recognized for the past four consecutive years as one of the fastest-growing private companies in America by Inc. 5000.  We were recognized as the 3rd fastest growing company in Greenville, SC in 2019.  We take our core values of Excellence, Drive, Culture, and Integrity to heart.  We value innovation, adaptability, positivity, and a drive to succeed. GLS is committed to an inclusive and diverse culture that celebrates our successes. We are looking for individuals who want to make a direct impact, take pride in their work, and “raise the bar”.  If this is you, apply today to join our award-winning team and grow with us!

Here’s what we can offer you for your amazing work: 

• Competitive base pay and performance bonus, dependent on role.
• Medical, dental, vision, telemedicine, and other supplemental insurance benefits
• Matching 401K with 100% vesting
• Long term and short term disability
• Business casual work environment, including jeans
• Paid time-off program and paid holidays to help you balance work and personal life
• Discounts on theme park tickets, hotels, movies, events, and cell service

Please visit www.glsauto.com for information about our great company and other amazing opportunities!

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.

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