Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.

What does it mean to be Customer Service Coordinator-Total Loss with GLS?

The Customer Service Coordinator II – Total Loss will play a vital role in helping our customers through the Total Loss Process. When customers are involved in an accident and the vehicle is deemed a Total Loss, this position will be the primary point of contact for our customers and insurance companies to help our customers successfully navigate the insurance process.. The team will work closely with the Total Loss Coordinators to facilitate the Total Loss process ensuring that our customers get the most out of the insurance process.

Effective communication and a willingness to advocate for our customers are both traits of a successful Customer Service Coordinator – Total Loss. Phone etiquette, professionalism, and high emotional intelligence are strengths which enable the TLA Team to consistently deliver exceptional customer service regardless of the situation or temperament of the caller.

How will you drive value within the organization?

• Effectively handle and answer general customer inquiries as needed by phone or mail in an accurate and timely manner
• Use investigative and active listening skills to assess each caller’s situation, answer questions and apply appropriate solutions to resolve the customer’s questions
• Initiate and follow up on insurance claims, including letters of guarantee, insurance proceeds and cancelling back-end products
• Process all paid accounts and duties related to paid accounts based on state guidelines including title releases, refunds and ordering documents from our custodial file to be marked paid and mailed to customers
• Complete various state required certified letters and verify them for accuracy
• Sort and distribute incoming and outgoing mail
• Scan and file documents into imaging system
• Verify credit bureau disputes
• Provide support to the collections department as needed with paperwork filing for extensions, due date changes and other various customer service related requests
• Adhere and comply with company and state required operating policies
• Perform other duties as assigned by management

What should you already know to be successful in this role? 

• High School Diploma or equivalent required.
• Spanish reading/writing/speaking skills are strongly preferred
• 1-2 years relevant customer service experience – automotive field preferred. Relevant experience can include title work, insurance, bankruptcy, and/or warranty experience.
• Strong MS Office knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment
• Detail oriented and the ability to multi task
• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
• Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Assertive individual with effective investigative and follow up skills
• Have a familiarity with bankruptcy documents, filings, and documentation highly desired
• Working knowledge of the repo process, account handling, and vendor communication preferred.

Employment Requirements:

• Must be able to pass a criminal background check

Why should you work with us?

GLS has been recognized for the past four consecutive years as one of the fastest-growing private companies in America by Inc. 5000.  We were recognized as the 3rd fastest growing company in Greenville, SC in 2019.  We take our core values of Excellence, Drive, Culture, and Integrity to heart.  We value innovation, adaptability, positivity, and a drive to succeed. GLS is committed to an inclusive and diverse culture that celebrates our successes. We are looking for individuals who want to make a direct impact, take pride in their work, and “raise the bar”.  If this is you, apply today to join our award-winning team and grow with us!

Here’s what we can offer you for your amazing work: 

• Competitive base pay and performance bonus, dependent on role.
• Medical, dental, vision, telemedicine, and other supplemental insurance benefits
• Matching 401K with 100% vesting
• Long term and short term disability
• Business casual work environment, including jeans
• Paid time-off program and paid holidays to help you balance work and personal life
• Discounts on theme park tickets, hotels, movies, events, and cell service

Please visit www.glsauto.com for information about our great company and other amazing opportunities!

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.

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