Substantial opportunity to influence the growth of an outstanding company!– GLS is seeking a top tier talent to serve as a Customer Service Representative in our Greenville, SC office!

Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.

GLS offers a competitive compensation package - Base salary + annual bonus program, 401K Plan, Medical, Dental, Vision, Life & Disability coverages, Paid Time Off, & Holiday Pay

What does it mean to be a Customer Service Representative with GLS?

The Customer Service Representative will take ownership of and be responsible for delivering exceptional service and value to our customers by carrying out various customer service related processes to assist in servicing active accounts

What will you do each day to bring value to the organization?

• Effectively handle and answer general customer inquiries as needed by phone or mail in an accurate and timely manner
• Use investigative and active listening skills to assess each caller’s situation, answer questions and apply appropriate solutions to resolve the customer’s questions
• Initiate and follow up on insurance claims, including letters of guarantee, insurance proceeds and cancelling back-end products
• Process all paid accounts and duties related to paid accounts based on state guidelines including title releases, refunds and ordering documents from our custodial file to be marked paid and mailed to customers
• Complete various state required certified letters and verify them for accuracy
• Sort and distribute incoming and outgoing mail
• Scan and file documents into imaging system
• Verify credit bureau disputes
• Provide support to the collections department as needed with paperwork filing for extensions, due date changes and other various customer service related requests
• Adhere and comply with company and state required operating policies
• Perform other duties as assigned by management

What should you already know to be successful in this role?

• High School Diploma or equivalent required.
• Spanish reading/writing/speaking skills are strongly preferred
• 1-2 years relevant customer service experience – automotive field preferred. Relevant experience can include title work, insurance, bankruptcy, and/or warranty experience.
• Strong MS Office knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment
• Detail oriented and the ability to multi task
• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
• Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Assertive individual with effective investigative and follow up skills
• Have a familiarity with bankruptcy documents, filings, and documentation highly desired
• Working knowledge of the repo process, account handling, and vendor communication preferred.

Employment Requirements:

• Must be able to pass a criminal background check.

Please visit www.glsllc.com for information about our great company and other great opportunities!