• Mentor and motivate assigned team(s), including use of alternative motivational methods, to maximize productivity, generate results and foster teamwork
• Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters
• Consistently track, coach and manage performance of team members, including coordination of work schedules, to meet and exceed company volume and quality expectations
• Manage work flows and growth of team with a focus on increasing efficiency, enhancing processing and optimizing results
• Partner with IT to leverage technology to streamline processes, improve quality and eliminate waste
• Drive innovative solutions to improve both the dealer experience and consumer experience
• Be a champion for the culture of the organization, helping GLS achieve its goal of being one of the top places to work

• Bachelor’s degree required
• Financial Services Industry experience preferred
• Exceptional critical thinking, problem solving, decision-making, and influencing skills
• Excellent organizational skills, attention to detail, personal ownership and drive towards results
• Experience leading teams to effectively deliver business results while successfully balancing multiple priorities
• Demonstrated ability to establish and enhance processes to improve business results
• Proven ability to leverage technology in business operations
• Excellent verbal and written communication skills; Exceptional interpersonal and facilitation skills
• Advanced computer skills including but not limited to Excel, Word, Outlook, and internet research

Employment Requirements:

Must be able to pass criminal background check

Schedule:

This position is full-time with occasional overtime as necessary.