Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000’s fastest-growing companies for the past four years, Global Lending Services (GLS) is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.

What does it mean to be Loan Administration Coordinator II with GLS?

Tremendous opportunity to influence the growth of an outstanding company – GLS is seeking a top tier talent to serve as Loan Administration Coordinator. The role will report to the Manager, Loan Servicing and operate from our Greenville, SC office.

How will you drive value within the organization?

• Perform specialized administrative processes within the Servicing Operations Department that may include: managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
• Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
• Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
• Assisting managers in training and supporting new associates
• Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

• High School diploma or equivalent required. Internal candidates at the Coordinator I level with commensurate experience and a track record of sustained, top performance against company standards may be considered
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Detail oriented and the ability to multi task
• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
• Ability to work with a diverse customer and workforce population
• Exceptional oral and written communication skills
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies

• Must be able to pass a criminal background check
• Schedules fall within dept. hours of operation Monday through Friday between 8am and 6pm, and are TBD.
• Remain in a stationary position up to 100% of the work day
• Constantly operate a computer and other standard office equipment
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal;
  extensive reading

Why should you work with us?

GLS has been recognized for the past four consecutive years as one of the fastest-growing private companies in America by Inc. 5000.  We were recognized as the 3rd fastest growing company in Greenville, SC in 2019.  We take our core values of Excellence, Drive, Culture, and Integrity to heart.  We value innovation, adaptability, positivity, and a drive to succeed. GLS is committed to an inclusive and diverse culture that celebrates our successes. We are looking for individuals who want to make a direct impact, take pride in their work, and “raise the bar”.  If this is you, apply today to join our award-winning team and grow with us!

Here’s what we can offer you for your amazing work: 

• Competitive base pay and performance bonus, dependent on role.
• Medical, dental, vision, telemedicine, and other supplemental insurance benefits
• Matching 401K with 100% vesting
• Long term and short term disability
• Business casual work environment, including jeans
• Paid time-off program and paid holidays to help you balance work and personal life
• Discounts on theme park tickets, hotels, movies, events, and cell service

Please visit www.glsauto.com for information about our great company and other amazing opportunities!

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees.

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